Incident Investigation & Root Cause Analysis
Incident Investigation & Root Cause Analysis supports organisations in understanding not just what happened during an incident or near-miss, but why the underlying system allowed it to happen — and what needs to change so it doesn't recur.
The business challenge
Internal investigations, done under pressure and often by people close to the event, tend to settle on an immediate cause and a procedural fix — retrain the worker, reissue the instruction — without examining the system conditions that made the incident possible in the first place.
How Avertiz helps
Avertiz conducts investigations using a structured root cause methodology, examining organisational, supervisory and system factors alongside immediate causes. Independence from internal politics allows findings to be reported honestly, even when they point to management system gaps.
Typical scope
- Incident and near-miss investigation, including site evidence review
- Root cause analysis using structured methodologies
- Witness and stakeholder interviews
- Corrective and preventive action (CAPA) development
- Investigation procedure design and internal investigator training
- Incident trend analysis across multiple sites or events
Investigations follow a structured sequence — evidence preservation, timeline reconstruction, causal factor analysis and root cause determination — before any corrective action is proposed. Recommendations address system-level causes, not only the immediate act or condition, and are checked for practicality before being finalised.
- Incident investigation report with causal analysis
- Corrective and preventive action plan
- Investigation evidence file
- Trend analysis across incidents, where multiple events are reviewed
- Findings that address root causes, reducing the likelihood of recurrence
- An independent, defensible investigation record for internal, client or regulatory purposes
- Internal teams better equipped to investigate future events themselves
Organisations following a significant incident or near-miss, businesses wanting an independent investigation for governance or client-reporting reasons, and companies building internal investigation capability.
Often engaged alongside this area
Risk Management
HIRA, JSA/JHA, risk registers and risk-based decision support grounded in actual operating conditions.
View area →HSE Assurance & Audits
Independent audits and compliance assessments that classify findings by risk, not just by checklist gaps.
View area →Corporate Training Programs
Corporate HSE training built around organisational risk, job roles and competency.
Learn more →Discuss incident investigation & root cause analysis for your organisation
Tell us about your operation and current position, and we'll propose a scope that fits.